Welcome on The Onlooker, professionnal photographic studio
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FAQs

Your questions

You doubt which file size you should order? Colour management is an abstruse concept for you?
Find answers to your questions by checking the most frequently asked ones below.
And of course don't hesitate to contact us for additional details!

We are available to answer any questions on the phone: +33(0)299-542074.
You can also choose to contact us using the following e-mail address –  packshots@the-onlooker.com or using the contact form.
Be assured of a quick answer.
Lead times can vary depending on the type of assignment.
  • Packshots
    The implementation of your order starts when we receive your down payment and your products. Within 4 days after reception, you will receive a low-res version of your images for agreement. You can then let us know if you wish us to bring minor modifications to your pictures. Your final files will be downloadable on an ftp server within 2 days.
  • Architecture
    The implementation of your order starts, after reception of your down payment, on the day settled on for the shooting. Whithin 24 hours you are provided with a private gallery containing a quick-edited version of all the pictures. You can then pick the images you wish to be fully edited. Upon recepetion of your choice, you will receive a low-res version of your pictures within 5 days for agreement. You can then let us know if you wish us to bring minor modifications to your pictures. Your final files will be downloadable on an ftp server within 2 days..
  • Pour le portrait / l'image corporate
    The implementation of your order starts, after reception of your down payment, on the day settled on for the shooting. Whithin 24 hours you are provided with a private gallery containing a quick-edited version of all the pictures. You can then pick the images you wish to be fully edited. Upon recepetion of your choice, you will receive a low-res version of your pictures within 3 days for agreement. You can then let us know if you wish us to bring minor modifications to your pictures. Your final files will be downloadable on an ftp server within 2 days.
The Onlooker accept SEPA bank transfers. You can also pay your order by cheque if your company is based in France.
You can get a free quote contacting us by e-mail [packshots@the-onlooker.com] or at the phone [+33(0)299-542074].
For your convenience you will also find quote forms in the "Contact" menu.
After a study of your needs, you will be provided with a detailed estimate whithin 24 hours.
Of course!
The Onlooker guarantees you quality images on the location of your choice for interior architecture images, which require a carefully crafted lighting, for corporate portrait or simply for a big volume of packshots, thanks to the use of a professionnal mobile studio.
A5 files are digital images of 600×400px, delivered in jpg format only with a 72 dpi resolution.
These light files are particularly suited to internet use (retail website, social networks) or for printed catalogues.
They are not suited for your marketing leaflets or your quality prints due to their low resolution. For such uses you will prefer High Definition files.
HD files, or High Definition files, are delivered in the native resolution of the camera (21Mpx, 5616×3744px, 72 dpi), in the format of your choice.
HD files can be used for prints on all mediums with an outstanding result, due to its resolution and the extensive editing which provide a perfect aspect to your images at all scales.
Several images formats exist. The end use of the image will generally determine which one you should choose for your pictures.
  • Jpg or jpeg format
    This is the most frequently encountered image format. Suitable for most end uses, this is the dedicated format for your web images.
    Images in jpg format used to be considered of poor quality in the past due to data loss during the compression, but today the use of professionnal softwares for image conversion guarantees an excellent quality to all your jpg files.
  • Tif format
    Necessary for some end uses, particularly for printing, tif format generates uncompressed, bulky files easily edited by your graphic designer or your published.
    Tif files won't be directly suited for web use.
  • Png format
    The light png format is commonly used for simple images with tint areas, like logos. It is rarely used for photographic files though it allow a lossless compression, as the size of the png file will be highly superior to the size of a jpg file.
  • Simple cut-out
    The simple cut-out provide you with a pure white backgroubd behind your product, but doesn't trace a working path around it. Consequently, the product can neither be directly integrated into another image nor can text be wrapped around it, but this type of fast and inexpensive cut-out will be perfect for your catalogues or retail websites.
  • Vectorial cut-out
    Also called "pen" cut-out, the vectorial cut-out isolates your product on a white backsground.
    Additionally, the working path included in the file allows you to insert your cut-out product directly in another image, in a text or in a complex lay-out.
Electronic devices (digital cameras, monitor, tablets, etc) display your images with three colours – red, green and blue. The images are hence difined in the so-called "RGV" system.
Classical printing devices will print your image from four colours: cyan, magenta, yellow and black. To obtain a perfectly accurate colour rendering when printing a leaflet or a catalogue, it is necessary to convert your digital image from a RGB colour profile to a CMYK profile.
The Onlooker can convert your files to a CMYK space on demand.
Electronic devices (digital cameras, monitor, tablets, etc) display your images with three colours – red, green and blue. The images are hence difined in the so-called "RGV" system.
Classical printing devices will print your image from four colours: cyan, magenta, yellow and black. To obtain a perfectly accurate colour rendering when printing a leaflet or a catalogue, it is necessary to convert your digital image from a RGB colour profile to a CMYK profile.
The Onlooker can convert your files to a CMYK space on demand.
Also, the resolution of a web-intended image is way lower than the one of a print-intended one, and it is pertinent to slightly adjust luminosity depending on the end use.
It is consequently necessary for us to know which are the end use of your images in order to provide you with pictures which will fully satisfy your needs.

You haven't found the answer to your question?

Each case is unique.
Though we tried to cover a wide range of questions, the answers brought in this page might not cover your interrogations.
For a customised answer, adapted to your specific needs

Contact us